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Prompt Urgent Care FAQs

We Offer Comprehensive Emergency Medical Services

Prompt Urgent Care in San Antonio, TX is your go-to for exceptional medical services. Our licensed medical professionals is available to provide the care you need, precisely when you need it. We understand that injuries, illnesses, and infections don't follow a schedule, which is why our free-standing medical clinic is here to serve you. We offer essential medical care with the convenience of walk-in visits, meaning you can receive the treatment you deserve at your convenience. If you have any questions, please check our FAQs below. For any additional inquiries, feel free to reach us at +1 210-585-2273 or via email at

When is Prompt Urgent Care not right for me?

If you feel that your condition is life-threatening you need to be seen in a regular emergency room as soon as possible. Please see our services page for more details about what we can and cannot treat.

Do you accept my insurance?

Prompt Urgent Care is a participating provider with many insurance plans including BCBS, Humana, Tricare, Medicare, Medicaid, United Healthcare, Aetna and many others

Do I need to make an appointment to come to Prompt Urgent Care?

No, we are a walk-in clinic. This enables our patients to be seen at their convenience.

What do I need to bring with me when I come to Prompt Urgent Care?

Please bring your most recent insurance card, driver’s license or photo ID and any important medical information. Please be sure to let our staff know of ANY allergies, current medications and your medical history.

What are your hours? Are you open holidays?

Opens Monday to Saturday at 7 AM – 7 PM

I have a question about my bill, who should I call?

For billing questions, please call 210-585-2273

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